GAMEMY Terms & Conditions

By registering a GAMEMY account, depositing funds, placing a bet or claiming any promotion, you confirm you have read and agree to be bound by these terms together with the specific terms of anything you claim.

If you do not accept them, do not register or use the GAMEMY service. These terms are published in English, and where a translation is offered for convenience the English version governs.

• You must be at least 18 years old and legally able to enter a binding agreement
• Registration details must be accurate, current and complete
• You must register in your own name, using your own identity documents and your own payment methods
• You must not be accessing GAMEMY from a territory where doing so is restricted

It is your responsibility to determine whether use of the service is lawful where you are located. GAMEMY does not provide legal advice on that question. Registration details found to be false or incomplete may result in suspension or closure, and forfeiture of any balance derived from the misrepresentation.

You are responsible for your login details and for everything that happens under your account.

• Do not share your username or password with anyone
• Do not allow another person to access or bet from your account
• Log out fully on shared or public devices
• Tell GAMEMY immediately if you suspect unauthorised access

Bets placed from your GAMEMY account are treated as placed by you. We are not liable for losses arising from a failure to keep credentials secure.

Each person may hold one GAMEMY account. Duplicates are identified by name, identity document, date of birth, mobile number, email address, payment details, IP address and device fingerprint.

Where duplicates are found GAMEMY may close all but one, void bets placed on the others, and forfeit any bonus or winnings derived from them. If several people genuinely share a household, device or connection, contact support before the second account registers rather than afterwards.

• Deposits must come from a payment method registered in your own name
• Third-party deposits are not accepted and may be returned or forfeited
• Minimum and maximum deposit amounts are displayed in the cashier
• All amounts are in Malaysian Ringgit
• Individual promotions may require a higher qualifying deposit than the standard minimum

GAMEMY credits deposits once confirmed, and timing depends on the payment provider. GAMEMY does not accept borrowed funds and may decline a deposit.

• GAMEMY pays withdrawals only to an account registered in your own name and matching your verified identity
• Identity verification must be complete before your first withdrawal
• Minimum, maximum and any fees are displayed in the cashier at the time of request
• Outstanding turnover on an active bonus must be cleared before the associated balance can be withdrawn
• Additional documentation may be requested where anti-money-laundering rules require it

Third-party payouts are refused across the industry as a compliance requirement, not as a GAMEMY-specific rule. Processing time depends on verification status, outstanding turnover and your bank.

GAMEMY is required to verify who holds each account.

You agree to provide, on request, a valid government-issued photo identity document such as a MyKad or passport, proof of address, proof that you own the payment method used, and any further documentation reasonably required for compliance.

Accounts may be restricted pending verification. Where it cannot be completed GAMEMY may close the account and return the verified deposit balance, less any amount under investigation. Verification also confirms the holder is 18 or over. An account found to belong to someone underage is closed, bets are void, deposits are returned and winnings forfeited.

These apply to every GAMEMY promotion, on top of that promotion's own conditions.

• Promotions are for registered account holders aged 18 or over in good standing
• Unless stated otherwise, one claim per person, household, IP address, device and payment method
• A promotion must generally be selected before or at the time of a qualifying deposit, and cannot be applied retroactively
• Bonus funds and winnings from them are not withdrawable until the applicable turnover is met in full
• Bonus funds expire if turnover is not completed inside the validity period shown when you claim
• GAMEMY may amend, suspend or withdraw any promotion, though changes do not apply retroactively to a bonus already credited and being played through

Turnover is the total value of qualifying bets you must place before GAMEMY bonus funds convert to withdrawable cash.

• It counts the amount staked, not the amount lost. Winnings re-staked count again
• The multiplier and the basis it applies to are displayed against each promotion when you claim it
• Game categories contribute at different rates, and some are excluded
• Turnover accrued on excluded games or excluded bet types does not count
• Withdrawing before turnover is complete forfeits the remaining bonus balance and any winnings from it

Bet types that materially remove risk are excluded from qualifying turnover. Where you are unsure whether an intended pattern of play qualifies, ask GAMEMY support before you place the bets rather than after.

Unless a promotion says otherwise, you may hold one active GAMEMY deposit bonus at a time. A new one cannot be claimed while turnover remains outstanding on a previous one.

GAMEMY rewards calculated on play volume rather than on a deposit, including cashback, VIP salary and referral commission, accrue independently and are not restricted by an active deposit bonus except where their own terms say so.

Each GAMEMY promotion carries its own conditions in addition to the general terms above.

The GAMEMY welcome ang pao, the deposit bonus ladder, the Lucky Wednesday Mystery Gift, Member's Day, instant cashback, the slots bet and rescue bonuses, VIP rank benefits and referral commission each have their own qualifying requirements, rates, turnover and claim windows.

Those conditions are displayed against the promotion in your account at the point of claiming, and they are the operative version. Amounts, percentages, thresholds and timings shown elsewhere are descriptive summaries.

GAMEMY may withhold, reverse or forfeit any bonus, commission or winnings, and suspend or close an account, where irregular play is identified.

• Opening or operating more than one account, or acting together with other account holders
• Self-referral, or referring accounts you control
• Bets that materially eliminate risk, including covering opposing outcomes of the same event across one or several accounts
• Low-risk or zero-risk patterns used to clear turnover without genuine exposure
• Using software, automation or scripts to place bets
• Exploiting an error, bug or mispriced market
• Supplying false information, or using another person's identity or payment method

Where abuse is identified, GAMEMY normally returns verified deposits and bonus-derived amounts forfeited.

GAMEMY may declare a bet void where a technical fault, disconnection or software error affected the outcome, where an obvious pricing or settlement error occurred, where the bet was placed outside the permitted window, or where the game provider cancels the round.

Void bets have their stake returned, and winnings credited in error may be reclaimed. Game outcomes are determined by the third-party provider's certified random number generator, and the provider's records are authoritative in any dispute over a GAMEMY result.

A GAMEMY account with no login, deposit, bet or withdrawal for an extended period may be classified as dormant. The applicable period, the treatment of any remaining balance and any administration fee are set out in the account information available from GAMEMY support.

You can reactivate a dormant account by contacting support and completing any re-verification required.

GAMEMY is for adults aged 18 and over.

GAMEMY support can apply deposit limits, loss limits, session limits, cooling-off periods and self-exclusion on request. Limit reductions take effect immediately, increases are subject to a delay, and self-exclusion cannot be reversed before the end of the period you selected.

Full information, self-assessment questions and details of free confidential support services in Malaysia are set out in the GAMEMY responsible gaming section.

GAMEMY collects and processes personal data to operate your account, verify identity, process payments, prevent fraud and money laundering, and meet legal obligations.

Malaysia's Personal Data Protection Act 2010 applies to commercial processing of personal data, and was amended in 2024 with obligations including breach notification and the appointment of a data protection officer. Details of what we collect, how long it is retained, who it is shared with and your rights of access and correction are set out in the GAMEMY privacy policy, available from customer support.

GAMEMY may amend these terms at any time. The amended version takes effect when published here, and the date at the foot of this page is updated accordingly.

Continued use of the service after an amendment constitutes acceptance. If you do not accept a change, stop using the service and ask GAMEMY to close your account.

How To Raise Something

1. Contact GAMEMY customer support first

   Most issues are resolved here. Give your username, the date and time of the event, and any transaction reference.

2. Ask for escalation if the answer does not resolve it

   GAMEMY support will route it to the team that can.

3. Submit a formal complaint in writing

   Support will provide the address and confirm the acknowledgement and response times that apply.

4. External resolution

   Details of any independent dispute service, together with governing law, jurisdiction and licensing information, are available on request from customer support.

Questions about these terms should go to GAMEMY customer support through live chat, which is the fastest route and can see your account.

For who we are and how else to reach us, see who runs GAMEMY.